Contact information

Get in touch

We're here to help! Whether you have a question about your order, need help with a return, or just want to know more about our products — our support team is ready to assist you.

The fastest way to reach us is by email at support@Velioo.shop. You can also call us at +1 609-614-8381 during business hours. We aim to respond to all inquiries within 1 business day.

Order support

For questions about an existing order — including tracking, changes, or cancellations — please include your order number in your message so we can assist you as quickly as possible.

Returns and refunds

We offer a 30-day return policy. If you'd like to start a return or report a problem with your order, please email us at support@Velioo.shop with your order number and a brief description of the issue. Our team will guide you through the process and respond within 1 business day.

Our location

Velioo
11 Thames Ln
Westampton, New Jersey 08060
United States

Business hours

Monday – Friday: 9:00 AM – 6:00 PM Eastern Time (EST/EDT)
Saturday – Sunday: Closed
We are closed on US federal holidays.