Refund policy

30-day return window

We offer a full 30-day return policy. You have 30 days from the date you receive your item to request a return. To be eligible, your item must be in the same condition you received it — unworn or unused, with tags attached, and in its original packaging. You will also need your receipt or proof of purchase.

How to start a return

To initiate a return, contact us at support@Velioo.shop or call us at +1 609-614-8381. Once your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Return processing time

Once we receive your returned item, please allow 14 business days for us to inspect and process your return. We will notify you by email once your refund has been approved. Approved refunds are automatically credited to your original payment method. Please allow additional time for your bank or credit card company to post the refund to your account.

Damages and issues

Please inspect your order upon receipt. If the item is defective, damaged, or if you received the wrong item, contact us immediately at support@Velioo.shop so we can evaluate the issue and make it right.

Exceptions and non-returnable items

Certain items cannot be returned, including perishable goods (such as food, flowers, or plants), custom or personalized products, hazardous materials, flammable liquids, or gases. We also cannot accept returns on sale items or gift cards. Please contact us if you have questions about your specific item.

Exchanges

The fastest way to get the item you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Contact us

Velioo · 11 Thames Ln, Westampton, New Jersey 08060, United States · support@Velioo.shop · +1 609-614-8381