Shipping policy

Order processing time

All orders are processed within 1 to 2 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive a notification once your order has shipped.

Free standard shipping

We offer free standard shipping on all orders. Delivery takes 2 to 4 business days after your order has been processed and dispatched. Delivery times are estimates and may vary depending on your location and carrier conditions.

Shipment confirmation and tracking

Once your order has shipped, you will receive a shipment confirmation email containing your tracking number. The tracking number will become active within 24 hours of dispatch.

Shipping destinations

We currently ship within the United States. If you have questions about international shipping, please contact us at support@Velioo.shop.

Delays and lost packages

Velioo is not responsible for delays caused by weather events, carrier disruptions, or other circumstances beyond our control. If your package has not arrived within 10 business days of the expected delivery date, please contact us and we will open an investigation with the carrier.

Incorrect address

Please ensure your shipping address is correct at checkout. Velioo is not responsible for packages delivered to an incorrect address provided by the customer. If you notice an error in your address, contact us immediately at support@Velioo.shop and we will do our best to redirect the package before it ships.

Contact us

Velioo · 11 Thames Ln, Westampton, New Jersey 08060, United States · support@Velioo.shop · +1 609-614-8381